Return & Exchange Policy – SAM SHOES

At SAM SHOES, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to make your return or exchange process smooth and hassle-free.

1. Eligibility for Return & Exchange

  • Products can be returned or exchanged within 7 days of delivery.

  • Items must be unused, unworn, and in their original packaging with all tags intact.

  • Returns will not be accepted for products damaged due to misuse, negligence, or normal wear and tear.

2. Non-Returnable Items

  • Discounted or sale items.

  • Items purchased with gift vouchers or coupons.

  • Hygiene-related products (such as socks, insoles, etc.).

3. Return & Exchange Process

  1. Contact us at 9851406363 or [email protected] within 7 days of delivery.

  2. Provide your order ID, product details, and reason for return/exchange.

  3. Our support team will confirm eligibility and guide you through the process.

  4. Customers are responsible for return shipping unless the product received was defective, damaged, or incorrect.

4. Refund Policy

  • Refunds will be issued only after the returned item passes our quality inspection.

  • Refunds will be processed to the original payment method within 7–10 business days.

  • In case of Cash on Delivery (COD), refunds will be provided through bank transfer or e-wallet.

5. Exchange Policy

  • Exchanges are subject to product availability.

  • If the desired product/size is unavailable, we will issue a refund or store credit.

6. Damaged or Wrong Product

  • If you receive a defective, damaged, or wrong product, please contact us immediately with clear photos of the item.

  • We will arrange a free replacement or a full refund.

📍 SAM SHOES – Kathmandu, Nepal
📞 Contact: 9851406363
📧 Email: [email protected]